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Getting so frustrated with fitbit support

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‎01-06-2016 09:44 - edited ‎01-06-2016 09:46

‎01-06-2016 09:44 - edited ‎01-06-2016 09:46

I have a surge, had it since 27th January 2015. The straps split but fitbit are saying they have no record of my account to check on warranty and that they need my email from my fitbit .com to check it. They keep saying there is no account with my email address. I've sent them a screen shot with my email showing on my dashboard and my user name/number. What else can I do. Is there a uk helpline instead of going backwards and forwards with emails. I purchased it from fitbit online. 

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‎01-06-2016 10:06 - edited ‎01-06-2016 10:07

‎01-06-2016 10:06 - edited ‎01-06-2016 10:07

Yes, there is now a UK phone number I believe. Similar to the US number, it should be shown here when the office is open (I have seen it myself so I know it's there. It's a London 020 code from memory.).

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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