Help please!!

[TheBrain1]

My Fitbit surge just randomly turned off, like completely, it has nothing on the screen and won't respond to any button pushing. Please if somebody has a solution, please help.

[WendyB]

Welcome to the forums!

I would contact support because it doesn't even sound like you can do a restart

But try before contacting them

Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Look around the forums and join in on some of the discussions! Lot's going on! Hope to see you around!

[TheBrain1]

I've already tried them they walked me through restarting and I tried that multiple times. Arrrgg. O well, I really liked my surge but it doesn't seem like I'm gonna figure out what's wrong ever so I'm gonna buy another Fitbit I guess.

Brian

Sent from my iPhone

[etc22]

How long have you had your Surge?

Any previous issues with it?

[TheBrain1]

I've had it since Christmas 2015, I haven't had a single problem so far. I'm lucky it actually is turned on now, I have no idea how but the screen has an image, it keeps flashing like every second but I'm happy it's back on.


Sent from my iPhone

[TheBrain1]

I'm super bummed, the power is back on but now it's flashing on and off every second. I just can't figure out what the he'll happened to this thing