03-08-2018 10:00
03-08-2018 10:00
My surge is one hour ahead and nothing I've tried will correct it.
I've rebooted I've changed to time zone back send forth. I've synced but nothing!
The app and online show that I've synced but still the time stays 1 hour ahead.
Help!
Suggestions please
Answered! Go to the Best Answer.
03-16-2018 06:02
03-16-2018 06:02
Hi everybody! Thanks for posting your inquiries here, I'm glad to see you here in the Forums, your comments are very important for us!
Thanks for the help @wmchapman!
Good to know that you were able to fix the time on your Surge @vidal271!
@GrantM64 and @mcnamara if you're still having issues getting the correct time on your Fitbit, take a look of this post. Hope this helps.
I'll be around.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.
03-08-2018 10:08
03-08-2018 10:08
Check the timezone on your mobile since your Surge gets the time from there, when the time looks right for where you are, open the fitbit app and touch pull down on the screen, any change?
If not hold the left and bottom right buttons down until your Surge turns off.
Press the left (home) button to turn back on - should auto sync, all good?
WmChapman | TX
Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"
Be sure to visit Fitbit help if more help is needed.
03-08-2018 10:30
03-08-2018 10:30
03-08-2018 10:33
03-08-2018 10:33
Thank you for the suggestions. All tried
Unfortunately no change. Time still one hour ahead.
Mobile app at correct time
Laptop at correct time
Continued request for help plesse
Thank you
03-08-2018 10:35 - edited 03-08-2018 10:38
03-08-2018 10:35 - edited 03-08-2018 10:38
Try the reset again, if still not right then make sure it is actually talking to your mobile or laptop by walking a few steps and seeing if the dashboard count changes. If not then you aren't syncing.
If it does change then delete the fitbit app and reinstall a fresh copy.
If still no change, check with online chat for more options, I'm sure just a communications glitch (otherwise wouldn't be an exact hour 😉
WmChapman | TX
Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"
Be sure to visit Fitbit help if more help is needed.
03-14-2018 15:31
03-14-2018 15:31
I still can't get the correct time show up, either.
03-15-2018 21:23
03-15-2018 21:23
I cannot get the time right
03-15-2018 22:26
03-15-2018 22:26
03-16-2018 06:02
03-16-2018 06:02
Hi everybody! Thanks for posting your inquiries here, I'm glad to see you here in the Forums, your comments are very important for us!
Thanks for the help @wmchapman!
Good to know that you were able to fix the time on your Surge @vidal271!
@GrantM64 and @mcnamara if you're still having issues getting the correct time on your Fitbit, take a look of this post. Hope this helps.
I'll be around.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.