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Internal Service Failure

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‎12-02-2017 18:52

‎12-02-2017 18:52

For what reason have I started to get this message on my fitbit app. I have not done anything different than I did a year ago. I see an Apple in my future. I have looked this information up and I have done everything that has been suggested. One thing suggested I haven't done is to erase and start over. This is not a good option only because I have ran almost 50 races this year and I would like to keep my race info. It states in the message possibly due to bad connection which I know isn't true.. Any help would be appreciated.

"Internal Service Failure"  my network connection is great?...

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2 REPLIES 2

‎12-04-2017 08:11

‎12-04-2017 08:11

Can you post a screenshot?

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‎12-06-2017 09:16 - edited ‎12-06-2017 09:18

In response to SunsetRunner

‎12-06-2017 09:16 - edited ‎12-06-2017 09:18

Hi @Macbay! Please receive a warm welcome to the Fitbit Family! It's great to see you participating in our Community! Heart

 

Thanks for the details. Before starting a new Fitbit account please follow the steps in this post and make sure that your phone and Fitbit App are up to date! As @SunsetRunner mentioned, please attach a screenshot of the failure if you continue receiving this message. 

 

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