Maintenance...

[McGnity]

I have a "Surge" (A572A02858)...

"Action" button is not working... It seems to locked down.

All functions but this are working fine.

What I have being doing is wait until battery is down and then training is finished...

Then, after recharging I can synch.

I live in Brazil. There is a way to fix it without sending to US?

As an alternative, there is any promotion or advantage when replacing by a brand new Ionic?

Thanks

[WendyB]

Welcome to the forums!

There is no repair service.

But if you contact support they usually offer a discount on another model

Contact
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Looking forward to seeing you around the forums!

[McGnity · Accepted solution]

Thank you WendyB.
I will get in touch with support.