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My Screen has smashed!!

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‎01-17-2016 20:04

‎01-17-2016 20:04

My Screen has smashed!! Help!

 

How in New Zealand can I get it replaced?

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‎01-17-2016 20:42

‎01-17-2016 20:42

It's great to see that you've visited the Fitbit Community @bexcheck. I'm sorry to hear about your damaged Fitbit Surge screen. Please reach out the Support Team. They will be happy to provide further assistance.

 

Catch you later. Smiley Very Happy

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‎01-17-2016 21:15

‎01-17-2016 21:15

Thanks for getting back to me. But as I am in New Zealand I cannot phone anyone. And I don't want to wait 5-8 days for a reply via email or Twitter!! Is there not a phone number for New Zealand customer service? I use this every day and want to get it sorted$
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‎01-17-2016 21:34 - edited ‎01-17-2016 21:35

‎01-17-2016 21:34 - edited ‎01-17-2016 21:35

When customer service is open, the odds the option for online chat, and then there also is twitter. How about skype?

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‎01-17-2016 22:38

‎01-17-2016 22:38

Ah I will try the online chat - I didn't see an option there for that. I have tried Twitter but that says up to 3 days to reply.
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‎01-17-2016 23:34

‎01-17-2016 23:34

Remember the online chat option only appears when CS is availible.
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