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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey @MarieLCheers, thank you for joining us! 
Sorry to read about your Surge, as @SteveH said our best recommendation is to contact our Support Team, they can check your information and provide you with the best solution based in your Fitbit warranty. You can reach them via email, or if you prefer you can chat or calling them at:
- US/Canada: (877) 623-4997 from 4am to 9pm (PT).
- UK: 0208 865 3243 from 9am to 6pm.
- India: 000 800 100 4540 from 10am to 9pm (IST).
Keep me posted with the outcome! 
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Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey @MarieLCheers, thank you for joining us!
Sorry to read about your Surge, as @SteveH said our best recommendation is to contact our Support Team, they can check your information and provide you with the best solution based in your Fitbit warranty. You can reach them via email, or if you prefer you can chat or calling them at:
- US/Canada: (877) 623-4997 from 4am to 9pm (PT).
- UK: 0208 865 3243 from 9am to 6pm.
- India: 000 800 100 4540 from 10am to 9pm (IST).
Keep me posted with the outcome!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @MarieLCheers! Thanks for posting back. I'm glad to see that you got the help that you needed and you'll be getting your Fitbit very soon, hopefully is sooner than that! But let's wait.
If you have time, please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle, you might be interested in this topics: Marathon Training or How do you break out of your sedentary lifestyle?
Catch you later.
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