help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My surge won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-19-2017 09:33 - edited ‎01-19-2017 09:35

‎01-19-2017 09:33 - edited ‎01-19-2017 09:35

Turned my fitbit surge off last night, turned it on again this morning and now the time is completely off and I can't seem to get it to sync with any device to try and update.

Best Answer
0 Votes
1 REPLY 1

‎01-20-2017 01:03

‎01-20-2017 01:03

The first thing to try would be a restart of your Surge using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work.

 

If that doesn't fix it then there are some more suggestions in this help article:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

Best Answer