Not syncing for two weeks

[Manav123]

My surge hasn't synced for the past two weeks!? I paired it, location on, and (sometimes) even always on on pls help my data is way off!!

Moderator Edit: Updated Title for Clarity

[YojanaFitbit]

Hope you're doing great @Manav123.  Excellent work around! 

Thanks for the details. Have you restarted your Surge? if not you can try so. I would like to know which device you're using, you can check our official list of supported devices to make sure about compatibility. Also let's verify if the Bluetooth on your phone is connected or recognizing your Fitbit Surge. You can try these syncing steps to see if this helps! 

Are you getting an specific error while connecting with the Fitbit App? Have you tried a different device? 

I'll be waiting for your reply! 

[Manav123]

It is compatible and everything. It used to sync properly around 2-3 weeks, by now, I don't know what's going on......

[yoost]

Happened to me all the time when I had my Surge, in particular when I went to a different time zone. Really annoying as this meant I was never able to record an activity in a different country. Nothing seems to help, even re-installing the app, but generally it started to work all of the sudden again after a week or two.

[TwoBit]

I've always had syncing problems with my surge. It would work well for a few days and then refuse to connect for 1 to 14 days and then start working again. I gave up trying to find the root cause after spending hours going through all the recommended fixes. Anything that seemed to work one time wouldn't work the next time.

My surge has been sitting in the drawer for a month now and I don't miss it one bit. I have more important things to do with my time than to fight with the Fitbit app and device.

[Manav123]

And my Android version is 5.1.1

[Manav123]

My Android version is 5.1.1.

[Manav123]

Accidently pressed the "accept as solution". I setup my surge again and used the sync dongle. Thanks!!

[YojanaFitbit]

Hi @Manav123, @TwoBit and @yoost! Thanks for your patience and for trying different troubleshooting steps! 

If you already confirmed that you're using a compatible device to sync and that it is up today as @Manav123 checked. I'd recommend trying a computer to see if this solves those syncing issues, if it is not working or is showing the same behavior after trying the steps in my previous post. I think that it is time to get help from Support. I can lend you a hand with that if you haven't contact them, please let me know and I'll can request a new case for you!

Have a great day! 

BTW I updated the thread removing the "Accepted Solution" given by mistake.

[Manav123]

Yea, I used the sync dongle for surge