ANSWERED
Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Halo @Tiela thanks for stopping by! Thank you for your participation in the forums! 
Good to know that you've a loyal customer since that date! As @WendyB said, restating the Surge a couple of times would be a good idea. Clean the charging contacts on the back of your Surge. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion.
Please try to reconnected to your Fitbit Account by following the Setup steps for different platforms. And always check the syncing requirements to properly connect in case you changed your mobile device.
Hope this helps! 
Best Answer
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Welcome to the forums!
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1
I'm sure support will take care of you
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Halo @Tiela thanks for stopping by! Thank you for your participation in the forums!
Good to know that you've a loyal customer since that date! As @WendyB said, restating the Surge a couple of times would be a good idea. Clean the charging contacts on the back of your Surge. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion.
Please try to reconnected to your Fitbit Account by following the Setup steps for different platforms. And always check the syncing requirements to properly connect in case you changed your mobile device.
Hope this helps!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @Tiela! Great job! Thanks for let me know that it worked and for marking this post as an Accepted Solution! 
I'm glad to know that you're back on track! I wanted to take the opportunity to invite you to our Discussions board, there is a really good chance for you to like it. In case that you haven't do so, check it out! You might be interested in these topics: Saturday Humor or What is the most interesting place that you have walked run?
Happy stepping! 
Best Answer