Pairing Rejected Suddenly

[Mishana]

My Fitbit Surge has been working great and suddenly it will not pair with my bluetooth.  My phone does not always find my Surge to pair with bluetooth.  When it does I receive a message, "Pairing rejected by Surge."

There is nothing I do which works. I have gone to settings > Bluetooth Classic > On or Pair and nothing works!

Can you help!?

Moderator edit: format

Thanks!

Mishana

[Valeal]

I'm having the same problem as well

[MariamV]

@Mishana & @Valeal welcome to the forums guys! Well, that's pretty odd. Have you guys tried a restart already? If not, then please do the following:

1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
2. Let go of the buttons.
3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

After that, please restart your mobile devices and try once again. Keep me posted with the outcome! 

[Helpless2]

I find references to this problem all over the internet yet None of the answers sugested solve the problem. 

Where is Fitbit's customer support. I'm pretty sure it is non-existent. 

[MariamV]

@Helpless2 welcome to the forums. It's nice having you around. Have you tried restarting your Surge by doing the following:

1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
2. Let go of the buttons.
3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Then I recommend trying to pair your tracker. Please let me know how it goes!