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Pixel mark on Exercise and Settings screens

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‎04-29-2016 04:26

‎04-29-2016 04:26

Hi, my Surge is just 2 months old but a couple of weeks ago I noticed on the Exercise screen on the left hand side of the screen a sort of pixel spot just on the left edge of the screen. Then today I noticed a similar spot on the left and right edges of my Setting screen and right edge of the Timer screen (so just the white screens) and they are static. I tried restarting but there is no diffference. These spots do not appear on any other screen. What's wrong with my Surge?

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‎05-01-2016 05:11

‎05-01-2016 05:11

Welcome to the Community @charmed8. If your Surge display is not working as it should, I recommend Restarting your tracker a couple or times more and if this definitely don't work, feel free to contact our Support Team, for a faster solution you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-01-2016 22:56

‎05-01-2016 22:56

Yes, I've seen this. What I've noticed is generally if you swipe across screens, the previous screen or the next screens  foreground pixel is still visible, generally on the left and right screens (exactly at locations mentioned by you)

 

I would say it is probably some shoddy work when they align the pixels... even I have the same issue in my display of surge.. just probably live with it or I'm hoping a future software upate can fix it..

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