Problems with the Fitbit syncing with my computer

[HelenAFinke]

I have gone three days trying to sync my fitbit!  Although I am walking, I am getting no steps-no syncing at all.  Friends are beating me in all of the challenges!!  What is going on???

[WendyB]

Is the dongle plugged into a USB port?

If so try another USB Port

[jmv8494]

We need a Fitbit Moderator to get involved and give REAL solutions!  This has been going on WAY too long now!

It's not our USB ports or our internet connections.....it's a Fitbit problem!  Too many of us are having the same problem, during the same time period for it to be anything but a FITBIT problem!!

Thanks for the suggestions but it's time for a real solution.  I haven't been able to sync sinceJuly 20, 2016.  Enough is enough!

[VirginiaBob]

Seems like someone has thoroughly hacked our access to "fitbit connect" or to clean copies of the "fitbit app" from the Microsoft store.  In threes frustrating days I have been unable to make repairs or sync the device.

[speedoworks]

I was on the phone with a fitbit tech support for about 40 minutes when my Fitbit first started NOT synching (couple of days agaon now).  The tech. support stated that the problem is on Fitbits end, not the device.  It's time for everyone to seek refunds on equipment/product that has been falsley advertised to work in a specific manner.  

[speedoworks]

Get a refund for your product and check out Speedo.

[speedoworks]

It's not the dongle.  I was on the phone with Fitbit tech support 40+ minustes when my Flex stopped synching via my desktop.  stating that there was no internet connection.  I was told that the problem is with Fitbit.  It's time to demand refunds for products that don't work accoring to the sales pitch.

[Coach9]

Interesting topic.  When I got my Alta I had major problems syncing on my MacBook Air.  Now I find if I do not sync and just let it be it does it on its' own.  I simply go to Dashboard and there it is up to date.

[FerdinandFitbit]

Hi everyone! 🙂

I just wanted to add that for those who are having problems syncing your trackers, it would be worth restarting them. You will find the instructions for doing this depending on the tracker that you own by clicking here.

[AjayThacker]

I have restarted my phone, and restarted my watch as well.

I tried unpairing the device from bluetooth and paired it again. It connects to bluetooth but still does not sync from my watch to phone, or even from my watch to my computer through the dongle.

This has started happening more often from past 2 days. I think this is a fitbit bug, and nothing wrong with the phone or bluetooth or dongle.

[CindyFitbit]

Hey there @AjayThacker welcome aboard! For sure restarting your phone and tracker were good calls,can you please confirm if these were the steps you followed? Additionally, I case you miss something, check the complete set of troubleshooting steps for syncing issues.

If the issue persists after all, I suggest getting in touch with our support team, I'm sure they will be glad to assist you. 

Thanks for your patience, let me know how it goes!