Red Light on a Surge

[CjDaly]

I've done the resets, synchs and checked for Firmware updates.  Now my Fitbit doesn't even know what time it is - and still has a red light!

[YojanaFitbit]

How you doing @CjDaly? A warm welcome to the Fitbit Community. Thanks for the details. When your Surge shows the red light is always related to the Firmware that is running or updates. I know that you already tried the restart, but I'd suggest trying that again, this time restart it two or three times in row. Then delete your Surge from the Fitbit App and try to "Set it up" again. For setup instructions check this master post.

If is doesn't work, it's time to contact Customer Support so they can further assist you!

Keep me posted on the resolution! 

[crawford.barry]

Got the same red light on the right side of the Surge.  Just started today.  Tried multiple times with the resets, syncing multiple times, etc...

I don't see any sign of a firmware update.  

Firmware version: 16.34.5.14

Any ideas on how to resolve this? 

[CjDaly]

Hi. No cure that I could find and I searched hard. However, mine was less than 1 year old and Fitbit were very quick to replace it. I'd just act for a replacement if you can.

Craig.

[YojanaFitbit]

Halo @crawford.barry thanks for stopping by! Hope you're enjoying the Forums! @CjDaly Thanks a million for the advice, you're of great help! @crawford.barry I'd like to know if you already contact out Support Team, they will be more than glad to assist you with your Surge.

Please keep me posted on the outcome! 

[Kirany17]

My Surge yesterday after charging had a red light on. Later on in the day it changed to green. This is the first time it has ever happened and my Surge is now 14 months old and worn every day. 

[crawford.barry]

I'm in contact with the Support Team - at least that is a start. 

Although the first actions where to tell me to sync the device.

I hope the next reply doesn't tell me to reset the surge.

[YojanaFitbit]

How you doing my friend @Kirany17? Welcome! 

Sorry to read about your Surge, a red light on the screen is related to the firmware of your Surge. Did you already restart your Fitbit Surge? In case that you haven't do so, please try that a couple of times and then force sync your tracker or delete it and add it back to your Account.

@crawford.barry Thanks for the heads up! If you already replied support, we should wait for their response. It's always good to answer with as many details as you can regarding troubleshooting steps that you've tried already. Hopefully, they will come back with a resolution pretty soon! Please note that emails take around 48 hours to be respond.

Keep me posted on the outcome! 

[Kirany17]

Thank you my red light has now changed to green. I have forced started it a couple of times now but it won't turn off. Also my screen keeps fogging up since the red light has been on.

Jane

Sent from my iPhone

[YojanaFitbit]

Hi @Kirany17! Thanks for replying. That's great, I'd suggest trying to reconnect it with a computer via Fitbit Connect using your Wireless Dongle; try the restart a couple of more times after trying so. It might help get rib of the green light! 

Give it a try and let me know if there is any change at all!