Sleep is not logging

[Sweetejart]

I have stopped using my phone for three months and when I started using it again this week, I found that my sleep is not logging. All else are good. Please advise. Thank you.

[Sweetejart]

I am sorry correction, I actually stopped using my watch not phone. Thank you..

[AlejandraFitbit]

A warm welcome to the Forums @Sweetejart. If your sleep is not being recorded, I recommend restarting your Surge by following @MeylinP's instructions to avoid this to happen again. In the meantime, keep in mind that you can manually log your sleep by doing the following from your iOS Fitbit app:

1. Tap the "+" icon 

2. Tap Log Sleep

3. Tap Add Sleep Log

4. Enter your information

5. Tap Save

Let me know the outcome. 

[Sweetejart]

Hi Alexandra,

I already tried to manually enter or log my sleep but still the sleep is not logging.

I logged out of the app and I can no longer login. It says to check if password is correct, and when I click I forgot the password, it wont send me the email, it says forbidden.

Please advise

Thanks

Sweetejart

Sent from my iPhone

[YojanaFitbit]

Hi @Sweetejart, it's nice to see you around! 

Sorry about the log in error you're getting, try to the same on a computer if you have the option and if you get the same error, please contact Customer Support so they can determine what happened with your account. 

Now, about your Fitbit Surge, the restart should do the trick! If for some reason it doesn't, ask our support team to check this for you too. 

Keep me posted!