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Steps not counting on my Surge

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‎02-22-2017 04:31 - last edited on ‎02-22-2017 11:17 by Moderator Alum

‎02-22-2017 04:31 - last edited on ‎02-22-2017 11:17 by Moderator Alum

My steps won't count?? I'm doing a lot of walking around but it's just not counting? Any ideas plzzz?? Thank you x 

 

Moderator edit: Clarified subject.

Best Answer
2 REPLIES 2

‎02-22-2017 06:51

‎02-22-2017 06:51

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎02-22-2017 11:16

In response to WendyB

‎02-22-2017 11:16

Hi there @Soph88! Nice to see you around! I should agree with @WendyB, performing a restart should help your little buddy to start counting steps again. When was the last time that your Surge synced? And the last time that it got steps? Smiley Frustrated

 

If you already restarted your Surge a few times, feel free to check with our Support Team, they can help you with this. You can reach them via email, or if you prefer you can chat or calling them at:

 

  • US/Canada: (877) 623-4997 from 4am to 9pm (PT).
  • UK: 0208 865 3243 from 9am to 6pm.
  • India: 000 800 100 4540 from 10am to 9pm (IST).

Keep me posted with the outcome! Cat Happy

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Best Answer