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Surge Time not changing back when travel

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‎02-22-2017 13:56 - last edited on ‎02-23-2017 04:33 by Moderator Alum

‎02-22-2017 13:56 - last edited on ‎02-23-2017 04:33 by Moderator Alum

I have a fitbit surge and when i go abroad and the hour changes when i get back to my country the hour does not synchronise, although my iPhone has the correct hour on the display.

 

Moderator edit: Clarified subject.

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‎02-23-2017 04:22 - edited ‎02-23-2017 04:31

‎02-23-2017 04:22 - edited ‎02-23-2017 04:31

A warm welcome to our Fitbit Community family @Lartruvo10mg! Robot Happy

 

I'm so sorry to hear this is still happening to you, however, I was wondering if since you're using your mobile device for updating your tracker; do you have this option enable?

 

Timezone.png

 

If you already tried that check this other tips in this post. Also, I'd like to take a look at this article to know a few things when traveling with your buddy. For the syncing issues I would recommend to follow this steps to troubleshoot the issue; though, I think that after fixing the issue with the time you will sync properly too. Always check the syncing requirement to have a good connection with your phone!

 

Hope this helps! Woman Very Happy

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