Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
It's great to see you around @Fitbillybit and thanks for your feedback about the Surge wristband and the service you received from our team. I am glad to hear that you will be receiving a replacement, you can follow these steps from your iOS Fitbit app to paired the new tracker:
1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.
Catch you later. 
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It's possible when getting the replacement tracker to sell on a second hand website.. and use the money (partially) towards getting a tracker with exchangeable bands.
Or wrap up as a Christmas Present.. 
The Fitbit Blaze, Alta, Flex 2 and Charge 2 have exchangeable bands. 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey there @Fitbillybit I hope you got a good resolution for your situation! 
In case that you're still having issues with your Fitbit, feel free to reply or if you have time please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle.
See you around! 
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