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Surfers stoped working after update

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‎09-16-2019 22:12

‎09-16-2019 22:12

Hi,

after the last surge update (watch update not app) the watch can’t find any satellites at all! 

I have restated the watch countless times without any effect. I want to revert back to the older version, how do I do that? 

 

honestly I think you have lost understanding of what the customer wants. Why are there “pay-“ and “weather” stuff on the watch? Maybe 1% of your users want that. I can tell you that 100% of the users care about stability, usability (in training domain) and workability. 

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‎09-20-2019 22:17

‎09-20-2019 22:17

Hello!

You can check the troubleshooting list provided by Fitbit in the help section. If it doesn't help, you can read about some additional tips here:

https://community.fitbit.com/t5/Surge/Additional-troubleshooting-for-syncing-problems/m-p/3774467#M8...

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