help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge Band

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-03-2016 11:34

‎04-03-2016 11:34

I have had my surge for less than 8 months and the bad is starting to wear away at the points were it attaches to the monitor. I have been told that the GPS is in the band and once the band tears/ detaches it's useless. I've also been told that Fitbit does not replace the unit of this happens. Anyone else know anything about this?
Best Answer
0 Votes
2 REPLIES 2

‎04-03-2016 11:40

‎04-03-2016 11:40

i was told that this question has already been  asked.

i was also told many answers exist.

Best Answer
0 Votes

‎04-06-2016 10:13 - last edited on ‎04-11-2025 06:09 by Fitbit Moderator

In response to SunsetRunner

‎04-06-2016 10:13 - last edited on ‎04-11-2025 06:09 by Fitbit Moderator

@Smcgee Welcome to our Community! Sorry to hear that your tracker is showing some damage. I suggest you contact our Support Team for assistance in this case. They should be able to help you. You can also check our warranty if you would like to clear any questions that you may have about it.

Let me know how it goes! Robot LOL

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes