Surge Battery Issue

[Anjeth]

Hi,

My Fitibit is just a year old, For past 4 weeks (now), am facing issue with the battery life - it's draining in less than 24 hours (earlier, it used to last for 5-6 days). I've switched off GPS and Bluetooth but that hasn't helped. I observed that the green light continuously glows even when I take it off my wrist and may be the reason for such fast drain-out. Have tried a few options but unable to make the lights go off when lying idle. Any suggestions? Thanks! 

[YojanaFitbit · Accepted solution]

Hi @Anjeth, hope you're doing great! Thanks for joining us to this family, hope you like what find here.

Thanks for reaching our the Forums and for trying those steps to help your Surge battery. Actually there is an option to "Shutdown" your Surge. Press the Home Button on your Surge > Swipe to "Settings" > Choose "Shutdown". It usually turns off all features. 

Besides that I'd like to now how old is your Surge? You can follow some easy steps to help your Fitbit battery life:

• Clean the charging contacts on the back of your Surge. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion. 
• Check the tips to improve the battery life of your Surge.
• We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger.
• Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker.

Are you getting the full battery sign after charging your Surge for 3 hours? Have you noticed if your charger is loose or maybe not connecting properly? How are you changing your Surge?

I'll be around! 

[PAH707]

Hi there, I am having similar issues.  My Surge is older than a year, - 2 - 3 my guess.  I haven't used it in a few months and this week when I tried recharging and using it, it worked ok, but wouldn't hold a charge for more than 10-12 hours.  I am trying your suggestions and will advise.  

[YojanaFitbit]

Hi @PAH707 welcome the Forums. Thanks for taking the time to visit.

It's great to see that you were able to find these suggestions, I hope you solve the issues with your Fitbit. You can also try to restart it, in case that it is having hardware issues. Thanks for your feedback and let me know if this worked for you.

I'll be around. 

[PAH707]

I have been shutting down my Surge at night to save battery - but a strange phenomenon is happening.  It is on the next AM.  I am confirming "shutdown" but still on the next day.  Any thoughts? 

[YojanaFitbit]

Thanks for getting back @PAH707. That's a strange behavior from the Surge, where do you put it at night? Because if you leave it near to your bed or in place where you might accidentally move it, this can turn it back on. So, let's check that detail.

Keep me posted. 

[PAH707]

I leave it on my desk, outside my bedroom. Not getting touched.  I checked to see if I had an alarm set, but I don't.  Happened again this AM.  It's possessed apparently.  😉

[YojanaFitbit]

 Wow @PAH707, it looks like it is! 

Thanks for checking those details, my guess is that your Surge keeps working after you shut it down. But let's try a couple of steps to see if this works better in that way.

1. Restart your tracker a couple of times and make sure that it is fully charged
2. Reboot your phone and check that you phone and Fitbit App is up to date 
3. Open Bluetooth Settings on your phone and delete your Surge from there (forget device)
4. Open Fitbit App > Account > Surge > Remove device (tap on the trash can in the upper right corner)
5. Reboot your Bluetooth and double check that it is not connecting from there
6. Force quite the App. Open it again Account > Set up a device

Then try again the Shut down option during the day to see how long it keeps turn off. I hope it works!

Keep me posted!