Has Fitbit support told any of you to turn off functions - so the watch will work?
I use my Fitbit to track my health, sleep, heart rate everyday. The only exerise I do, outdoor biking for about an hour everyday. Sometimes less, sometimes more. I stop and start my surge Bike Exercise to track it, which gives me a GPS map of every ride.
Eventually, the battery will cease to hold a charge more than two days. When this happens, I ussually cannot get two rides in the same charge - so charge for more than an hour everyday. I have called service, and they have been all to happy to send me another Surge, but never once saying what is wrong or if it is fixed.
I have Surge replacement #3 that is only two weeks old and the battery drains fast already. I rode the bike today, for one hour, and the battery is down 25%, by tomorrow morning it will be down 50%.
This is an open file with Fitbit Support (#3BG446RNF) and they are monitoring. I received an email this evening from Fitbit support telling me: "We suggest using SmartTrack to track your exercises, this way your Surge will not use GPS." . The email goes on to explain that is why the battery drains as they saw I rode for an hour and 5 minutes today. Essentially, telling me not to use a function the watch provides. (I already have every other function turned off, back light, auto sync, notifications, text, etc - because they said it drains the battery.)
Has anyone else been told to not use a function so the product will work?
Moderator edit: Subject for clarity
