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Surge Home button not working

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‎01-06-2016 11:50

‎01-06-2016 11:50

It doesn't take me to the menu.  It doesn't take me anywhere.  I tried the change clock face trick, but it did not help.  I've tried the trick on my cell phone using the mobile app, and here at the website.  My Surge battery died over the holidays and I recharged but the Home button has not worked since.

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4 REPLIES 4

‎01-06-2016 12:27

‎01-06-2016 12:27

Does that mean you can't do a reset?  

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‎01-06-2016 12:44

In response to chris2121

‎01-06-2016 12:44

Held the left(home), and the lower right(select) buttons down for 12 seconds.  Let go and screen turned off. Waited ten seconds and pressed the home button to turn on.  Reset is complete.  Then pressed the home button to get to menu.  Nothing happened. 

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‎01-06-2016 13:56

In response to SFDonovan

‎01-06-2016 13:56

I would contact customer support.  

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‎01-16-2016 10:08

In response to chris2121

‎01-16-2016 10:08

I hope you're doing great @SFDonovan! Allow me to help, since you have already tried all of the steps and the issue persists I agree with @chris2121 you should get in touch with the Support Team so they can review your options. 

 

Let me know the outcome! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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