Surge & charging

[cm47]

The Fitbit Surge lasts 10 hours and then needs to be charged. What's up? It is new.

[HeydyF]

It is great to see new faces around the Community!  Oh! sounds pretty odd that the battery of your Surge is not lasting even a day.  Let me suggest you a few things, first of all, try to restart your Surge by following the instructions below: 

1. Press and hold the Home and Select buttons (left and bottom right) for 10 to 15 seconds, until you see the screen flash or start to dim. 
2. Let go of the buttons. 
3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on. 

If you have trouble restarting your tracker, just hold down the buttons for a longer time; don't release them until you see the screen get significantly dimmer. 

If the battery still not lasting, let me suggest you to take a look into the instructions on this post to maximize the battery of your tracker. 

If that doesn't work, please let me know! 

[cm47]

Thanks for the info. I have tried all that with no improvement. I contacted Fitbit and followed their suggestions with no improvement. I will be receiving a new Surge tracker.

Sent from my iPhone

[HeydyF]

That sounds pretty cool my friend @cm47! I knew that they will choose the best solution for you and get you back on track. So thanks for the update! 

If you need help with your new tracker, I'll be glad to help you out! 

[kroy_09]

I bought a Surge in May / June 2016, but really started using it in August 2016.  I wear it at all times, except during bathing.  The device is tracked to monitor my walks (half-hour each morning and evening) and one hour gym workout.  the device used to last me about 3 days, but since the last month, i need to charge it everyday.

Since the last 2 days, i need to charge twicw a day!

i have tried all the usual stuff you suggest (1 alarm, quick view disabled, don't use music control though it is set up, all day sync off), but to no avail.  

I have sent 2 e-mails earlier, but no response for over 2 weeks.  Have sent another mail today.

Please help!  My fitbit surge has been fantastic for me but the last month leaves a bad taste in the mouth.

[HeydyF]

Hey @kroy_09, welcome to the Community! Oh! sounds too bad that the  battery of your Surge is not lasting even a day but thanks for trying the suggested tips on the website. Now, could you please tell me, haven't you received any response from Fitbit Support yet? 'cause normally our team doesn't take that long to respond. 

I'll be around, so keep me updated. 

[kroy_09]

Hi Heydy,

Thanks for the revert.  Yes, I did get a mail from the team last evening.  It appears that earlier replies were somehow not coming through - yesterday's mail was delivered to my alternate email id.

Thanks again!

[HeydyF]

Oh! that sounds pretty great my friend! I was starting to worry 'cause normally Support never takes that long to respond a case. But I'm glad to hear that they already did it. I'm pretty sure you will get a positive response to resolve your issue.  

Let me know the outcome!