Surge cracked strap

[VikiLouise]

Hi my strap on the surge as cracker near the screws, Anyone had a similar problem? I've tried contacting Fitbit but I've had no reply 😞 

[WendyB]

They will get back to you. Just give them time.

On the contact page it should tell you the time it will take as well.

[YojanaFitbit]

It's great to see you here @VikiLouise and welcome the Fitbit zone! 

Sorry about what happened with your band, if you're having issues contacting support, you can try a different way, you have: Chat, Email and Phone option. If you already have a case open, send an email with your case, they usually take around 48 to respond. If you prefer to speak with a Fitbit representative,  you can call too. Please wait for their response, as @WendyB mentioned they will get back to you. Patience is a virtue and we're here to help. 

Please keep me posted on the resolution! 

[Freefall247]

 Same issue with mine though I have ignored it up till now

[DeanL]

I've had the same issue for about 6 weeks with the crack around the screws. I  decided to call today, answered a few questions about this issue. They sent me an email with a couple of options. 1. A replacement surge or 2. a discount on another product.

They were very friendly and great to work with.

[MaginB]

It's great to have you here @Freefall247 @DeanL! 

@DeanL It's great to hear that you had a positive experience with the Support Team. 

@Freefall247 I recommend contacting Support, they'll be more than glad to assist you. 

Let me know how it goes! 

[Pvhclh]

Yes, I did and called them promptly called them for guidance. The researched my purchases thru their online website and immediately without question

Peter

[MaginB]

It's great to hear that you're back on track @Pvhclh! 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

See you around! 

[art435]

" Patience is a virtue and we're here to help. "  Are you kidding me !    This Surge Fitbit band problems has been going on for AGES and still no redisign.  Only pretty colorful new bands for other FitBit products.   I'm on my third and last Surge.   When this one breaks, and it will - will replace with Garmin or TomTom

[YojanaFitbit]

Good morning @art435! Sorry you feel that way. We We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 

Feel free to keep posting your thoughts and comments, they are very appreciated. We hope you don't have more issues with your band. But in case you do and you change your mind in regard Fitbit product you can contact Support for further assistance! 

Have a great day!