Surge damage

[SunsetRunner]

Beware! I bought a Fitbit surge in January 2015. By the end of the year it had fallen apart with the silicone bracelet coming undone. A replacement was sent by Fitbit early in 2016. By the summer this one had disintegrated too. Once again I complained and they told me they would give me 25% discount on a new one! Shoddy quality and terrible customer service.

Moderator Edit: Clarified subject

[DrEbola]

a month ago i bought the charge hr, it works great but im finding that i want a gps.

well i really like the desktop app fitbit offers, so i thought for sure the surge was a shoo-in but.

both yours and her posts arent the only ones ive found on this subject, tho yours are the most recent.

which is telling me theyre probably not going address the issue, for this model anyways.

i mean after all isnt the surge kind of dated for this type of technology, wasnt it released in 2014? 

edit.. ive changed my mind, il stay with fitbit using the blaze while keeping an eye on the surge.

[WendyB]

You might want to read the warranty

@ironangel26pt2 

https://www.fitbit.com/legal/returns-and-warranty

[AlejandraFitbit]

It's great to see you around @SunsetRunner and @ironangel26pt2. @DrEbola Welcome to the Community and @WendyB thanks for stopping by and providing our warranty policy link. Also, thank you for the thorough feedback for the Fitbit environment, customer service, platform and devices.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

To the members who received the 25% discount option as per our Warranty Policies please know that this is the best option to help you get back on track with the Fitbit family and I'm sure our Customer Support team will be more than glad to help you further with this. I understand you've invested in the Fitbit Family; however, we as any other company have policies to follow through. While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.

If there any questions present, please let me know and I'll be glad to help.