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Surge didn't sync the map of my route

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‎09-02-2018 05:14 - last edited on ‎09-04-2018 09:00 by Moderator Alum

‎09-02-2018 05:14 - last edited on ‎09-04-2018 09:00 by Moderator Alum

Is there a way to recover tracked data that synced on the app, but failed to show map and hike data on the online excercise dashboard?

 

My dream hike on the Inca trail at Machu Pichu has failed to log and I'm sick as a dog.

 

Moderator edit: Updated subject for clarity.

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‎09-04-2018 08:59 - edited ‎09-05-2018 06:01

‎09-04-2018 08:59 - edited ‎09-05-2018 06:01

Nice to see that you're digging into the Forums @sabell, let me give you a warm welcome to our Community. Smiley Happy

 

Wow, impressive Machu Pichu! I totally understand why you feel the way you do about your missing data. When the Surge has issues connecting to the satellite, it might show only the some details of your routes. Sorry about this news, but there is not too much that we can do now, we can restart your Surge but this will help for future tracking. You can read more about it here: Why isn't GPS working on my Fitbit device?

 

Let me know if  you have questions about it.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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