10-06-2016
12:00
- last edited on
08-17-2025
18:37
by
EstuardoFitbit
10-06-2016
12:00
- last edited on
08-17-2025
18:37
by
EstuardoFitbit
Hi,so my surge is counting steps even when I make normal hand movements. Like gestures and stuff while talking . Is it normal?
Answered! Go to the Best Answer.
Best Answer11-20-2016 05:53
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
11-20-2016 05:53
Hi @jk_waks! Hope you're having a great day! I'm sorry for the late reach out, but I'm here to help. ![]()
As my good friend @WendyB suggested, you can try changing the Dominant hand settings of your Surge. The Dominant hand settings determine the sensitivity of your Surge when you move your arm, making "Non-Dominant" the most sensitive and "Dominant" the less sensitive. So, in this case, you can change the setting to "Dominant", and keep using your tracker in your non-dominant arm. This will ensure that your tracker doen't count too many steps while you're just moving your hands, but keep in mind that it can still track a few, because the Surge bases itself on the movement of your arm while you walk, for tracking steps.
Give it a shot and let me know if that works! ![]()
Was my answer helpful? Awesome! Let's help our fellow Fitbitters by marking this as a solution, and vote up! 😄
Best Answer10-06-2016 12:56
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
10-06-2016 12:56
Yes. Try switching your setting from Dominant to Non Dominant. Works better for many
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
Best Answer10-06-2016 22:52
10-06-2016 22:52
Best Answer11-20-2016 05:53
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
11-20-2016 05:53
Hi @jk_waks! Hope you're having a great day! I'm sorry for the late reach out, but I'm here to help. ![]()
As my good friend @WendyB suggested, you can try changing the Dominant hand settings of your Surge. The Dominant hand settings determine the sensitivity of your Surge when you move your arm, making "Non-Dominant" the most sensitive and "Dominant" the less sensitive. So, in this case, you can change the setting to "Dominant", and keep using your tracker in your non-dominant arm. This will ensure that your tracker doen't count too many steps while you're just moving your hands, but keep in mind that it can still track a few, because the Surge bases itself on the movement of your arm while you walk, for tracking steps.
Give it a shot and let me know if that works! ![]()
Was my answer helpful? Awesome! Let's help our fellow Fitbitters by marking this as a solution, and vote up! 😄
Best Answer