10-06-2016
12:00
- last edited on
08-17-2025
18:37
by
EstuardoFitbit
10-06-2016
12:00
- last edited on
08-17-2025
18:37
by
EstuardoFitbit
Hi,so my surge is counting steps even when I make normal hand movements. Like gestures and stuff while talking . Is it normal?
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Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @jk_waks! Hope you're having a great day! I'm sorry for the late reach out, but I'm here to help. ![]()
As my good friend @WendyB suggested, you can try changing the Dominant hand settings of your Surge. The Dominant hand settings determine the sensitivity of your Surge when you move your arm, making "Non-Dominant" the most sensitive and "Dominant" the less sensitive. So, in this case, you can change the setting to "Dominant", and keep using your tracker in your non-dominant arm. This will ensure that your tracker doen't count too many steps while you're just moving your hands, but keep in mind that it can still track a few, because the Surge bases itself on the movement of your arm while you walk, for tracking steps.
Give it a shot and let me know if that works! ![]()
Was my answer helpful? Awesome! Let's help our fellow Fitbitters by marking this as a solution, and vote up! 😄
Best Answer
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Yes. Try switching your setting from Dominant to Non Dominant. Works better for many
Wendy | CA | Moto G6 Android
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Best Answer
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @jk_waks! Hope you're having a great day! I'm sorry for the late reach out, but I'm here to help. ![]()
As my good friend @WendyB suggested, you can try changing the Dominant hand settings of your Surge. The Dominant hand settings determine the sensitivity of your Surge when you move your arm, making "Non-Dominant" the most sensitive and "Dominant" the less sensitive. So, in this case, you can change the setting to "Dominant", and keep using your tracker in your non-dominant arm. This will ensure that your tracker doen't count too many steps while you're just moving your hands, but keep in mind that it can still track a few, because the Surge bases itself on the movement of your arm while you walk, for tracking steps.
Give it a shot and let me know if that works! ![]()
Was my answer helpful? Awesome! Let's help our fellow Fitbitters by marking this as a solution, and vote up! 😄
Best Answer