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Surge just showing Fitbit logo

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‎06-25-2018 09:44 - last edited on ‎06-26-2018 08:46 by Moderator Alum

‎06-25-2018 09:44 - last edited on ‎06-26-2018 08:46 by Moderator Alum

Yesterday my Surge went on and of a view times, and than the clock was not on time.

Today he did not start at all, all that i got is the sign of Fitbit, i restart it a couple of times, loaded the battery

But nothing helps, is he dead??????

 

Moderator edit: Updated subject for clarity.

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‎06-26-2018 08:45

‎06-26-2018 08:45

Hi @JanvdM, hope you’re enjoying the forums! Smiley Happy

 

Thanks for placing your comments here. I appreciate the time you've taken in order to help your Surge! Now, about your inquiry in regards to your Surge not responding, it is must likely because something went wrong in the software if your Fitbit. Please connect it in the charger and leave it there while you restart your Surge and try one more time to connect it using these steps.

 

Hope this works for you!

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎06-26-2018 08:45

‎06-26-2018 08:45

Hi @JanvdM, hope you’re enjoying the forums! Smiley Happy

 

Thanks for placing your comments here. I appreciate the time you've taken in order to help your Surge! Now, about your inquiry in regards to your Surge not responding, it is must likely because something went wrong in the software if your Fitbit. Please connect it in the charger and leave it there while you restart your Surge and try one more time to connect it using these steps.

 

Hope this works for you!

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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