Surge not pairing with Android.

[pandey]

I bought surge a month ago.. It was working fine initally for few days .. from 29 Feb it stopped syncing.. i reinstalled the software on my samsung galaxy note 2 again .. unpaired  from bluetooth list and tried to add the tracker a fresh onto my app but its not happening.. its getting stuck at stage after feeding 4 digit password for pairing .. its says that connecting but fails everytime.. i tried this procedure on samsung galaxy s5 as well but NO joy.. my tracker is working fine but now it is nit connected to any device so i cant access it for any changes etc.. please help

Moderator Edit: Subject for Clairty

[DarrylEvey]

I have the same time and it began on Feb 29 also. It will synch with my tablet using the dingel.

[VivisFitbit]

Welcome @DarrylEvey and @pandey! Thank you for trying all this steps. The first steps I'd recommend is that you restart your Surge, this will help to release any information.  Then please try to force quit your Fitbit app and follow the next steps: 

1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Keep me posted! 

[Jartmanjr]

I have been doing everything possible for hours with no luck on my galaxy s4 and it won't sync. It's paired with the phone but it just won't sync. My iPhone it syncs perfectly every time, all of the time. I also completely shut my iPhone down so there is no chance it's still connected to the iPhone. I want to use my galaxy but I refuse to if my surge won't sync....

[vjase]

Hi,

I had major problems syncing to any android device when my surge was also paired to my iphone. A reboot of the surge sometimes fixed it for a short time but not for long. I eventually found that removing the fitbit app from my iphone, forgetting Surge if it showed up in bluetooth devices on my Moto X, then in the fitbit app on Android removed the surge from my account (make sure you are synced up before you do this). This seemed to be the key step. Find the Surge in the app and disconnect it from your account. I then readded the surge and its been fine ever since. Not sure if I needed a Surge reboot at any point.

I know that if I connect it to the iphone it will break again. Also, occasionally the surge gets picked up as a Bluetooth device in the list of devices. I dont use it for music control or notifications. When it shows here it tends to stop syncing so I 'forget' it and sync works again.

I'm using a Moto X Android 6.0 but had the same issues on a Moto G.

Worth a try!

J

[Jartmanjr]

Thank you @vjase, I tried everything that you described there. Except for deleting that app from my iPhone. Instead I turned off Bluetooth then **ahem** the iPhone off. And then connected to the Galaxy Bluetooth then deleted the app then reinstalled it and it still won't sync. I did all of that because a while ago I had that problem and someone said they really bind to the iPhone (and they sure do) so it worked like 6 months ago but I just can't get it to work now. Thank you very much for the help though.

[chinna]

I am also suffering the same problem what they are facing.in dash board I didn't see the option called "set up a device" what should I do?

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@VivisFitbit wrote:

Welcome @DarrylEvey and @pandey! Thank you for trying all this steps. The first steps I'd recommend is that you restart your Surge, this will help to release any information.  Then please try to force quit your Fitbit app and follow the next steps: 

1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Keep me posted! 

---

[mrJk]

It the blue tooth sync problem it common on surge. They can't fix this , they can only replace a new unit like they did for me. But second unit have done same problem again within 3 months. All they can tell u is to restart your surge, and did u update your firm ware ? Do they even know u will not be able to update without sync. ?.?

[MaginB]

Hey everyone! I hope you're doing great! 

@Jartmanjr @chinnaTry going to your bluetooth and tap on forget device, then log out from the app, reboot your mobile device and log back in and try to setup your tracker as a new device like @vjase also mentioned. 

@mrJk Are you still experiencing syncing issues? Let me know if you need further help I'll be around. 

Catch you later! 

[Shaz1205]

I am having the same problems with my Galaxy J3, I am unable to get message, or change connect to my phone..

[MaginB]

Welcome to the Fitbit Community @Shaz1205! The Samsung Galaxy J3 is currently not a supported device. Although the Galaxy J3 hasn't been fully tested and listed as supported, it wouldn't hurt to attempt to set up your Galaxy J3 for syncing with these steps.  Depending on your device, all features may not be fully functional. Keep an eye on this list as it will be listed there once fully tested.

Hope it helps! 

[Shaz1205]

Thank You, my assumption is that it is compatible with my phone...

Features compatible with Samsung Galaxy J

Call & Text Notifications

See call and text notifications pop up on your tracker’s display when your phone is nearby.

[MaginB]

@Shaz1205 Thanks for the update!  It's great to hear that you can post. 🙂 Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

See you around!