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Surge not syncing with my phone

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‎03-21-2017 11:34 - last edited on ‎03-21-2017 12:11 by Moderator Alum

‎03-21-2017 11:34 - last edited on ‎03-21-2017 12:11 by Moderator Alum

Hi , since I landed back from my holiday abroad my phone won't sync? Any ideas? 

Thanks in advance 👍

 

Moderator edit: Clarified subject.

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‎03-21-2017 12:11

‎03-21-2017 12:11

Welcome! Nice to see you around @LucyR13. Hope you are doing great and enjoying some healthy activities! Smiley Very Happy

 

Don't worry let me help you with that! Please restart your phone and make sure you don't have updates for both phone and Fitbit App. I'd suggest trying these steps to troubleshoot your Surge to make it sync again. 

 

Hope this helps! Heart

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3 REPLIES 3

‎03-21-2017 12:11

‎03-21-2017 12:11

Welcome! Nice to see you around @LucyR13. Hope you are doing great and enjoying some healthy activities! Smiley Very Happy

 

Don't worry let me help you with that! Please restart your phone and make sure you don't have updates for both phone and Fitbit App. I'd suggest trying these steps to troubleshoot your Surge to make it sync again. 

 

Hope this helps! Heart

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎03-21-2017 16:15

In response to YojanaFitbit

‎03-21-2017 16:15

Thank you . I tried everything and still no luck . Will try call them. Many thanks

Best Answer

‎03-22-2017 09:33

In response to LucyR13

‎03-22-2017 09:33

Thanks for getting back @LucyR13! I appreciate the time you took in order to follow these steps. Cat Happy

 

I took a moment to reach our Support team and they informed me that you already have a case open with them. So, keep in eye in your inbox and explained the steps that you already tried. I'm sure they will happy to help!

 

I'll be around! Smiley Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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