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Surge not tracking exercise or steps accurately

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‎06-27-2017 07:20

‎06-27-2017 07:20

My Surge isn't recording exercise properly.  It didn't record my weightlifting session at all.  Also the stop watch feature doesn't record accurately.  How long is the warranty for the Surge?  I had to have mine replaced once but that was over a year ago.  Any ideas?

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‎06-27-2017 11:07

‎06-27-2017 11:07

Welcome to the forums!

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Warranty is here:

https://www.fitbit.com/legal/returns-and-warranty

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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