Surge replacemnt bracelet

[thierrycorbeil]

Hi I have a Surge and I wanted to know if it is possible to replace the bracelet?

Mine is damage by I don’t know what friction, impact or whatever and want to replace by a new one and change for blue instead of the black color.

Again if it is possible, but I look under the watch and it is only 4 ‘torx’ screws so I don’t see why it should not, not very copmplicated to unscrew

[Odyssey13]

Welcome to the forums @thierrycorbeil

There is no replacement band for the Surge. If it's still under warranty, you should get with customer support to see what options they may offer.

[HeydyF · Accepted solution]

Hi there @thierrycorbeil it's great to see you around the Community!  I'm sorry to hear about the damage to your Surge. In this case, I suggest you to get in touch with Fitbit Support directly, they will take a look into your account and your warranty and pick up the best option to get you back on track! 

Let me know the outcome.  

[thierrycorbeil]

Thanks I will contact them

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@Odyssey13 wrote:

Welcome to the forums @thierrycorbeil

There is no replacement band for the Surge. If it's still under warranty, you should get with customer support to see what options they may offer.

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[thierrycorbeil]

I will thank you

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@HeydyF wrote:

Hi there @thierrycorbeil it's great to see you around the Community!  I'm sorry to hear about the damage to your Surge. In this case, I suggest you to get in touch with Fitbit Support directly, they will take a look into your account and your warranty and pick up the best option to get you back on track! 

Let me know the outcome.  

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[HeydyF]

Sounds awesome @thierrycorbeil! Let me know how it goes! I'm pretty sure they will get you back on track.  

Have an awesome weekend! 

[Patrick81]

Hello Fitbit,

I bought the surge in may. I was very happy so far with this product but today the bracelet is broken. I tried to find a solution to replace it but I haven't found anything on the shop online. I can't imagine that for a product of this price you don't propose a solution!

Patrick Simeons 

Belgium

[WendyB]

@Patrick81Please contact support

http://help.fitbit.com/?cu=1

[YojanaFitbit]

Hey @Patrick81, thank you for joining us! 

Sorry to read about your Surge, as @WendyB said our best recommendation is to contact our Support Team, they can check your information and provide you with the best solution based in your Fitbit warranty. You can reach them via email, or if you prefer you can chat or calling them at:

• US/Canada: (877) 623-4997 from 4am to 9pm (PT).
• UK: 0208 865 3243 from 9am to 6pm.
• India: 000 800 100 4540 from 10am to 9pm (IST).

Keep me posted with the outcome!