help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge screen mist

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-20-2018 11:20

‎02-20-2018 11:20

Hello. I purchased a surge new in October. I really love it. Yet and month ago the screen started to mist over almost as soon as I put it on and become moderately active. It does not go away until I remove the watch.  I tried putting in rice for 24 hours. It did not relieve the problem. I’m a hiker and I work out I have never submerged it in water. Any ideas. Thank you. 

Best Answer
1 BEST ANSWER

Accepted Solutions

‎02-21-2018 12:26

In response to WendyB

‎02-21-2018 12:26

I've noticed you are new around @Mrsjcollins, so let me give you a warm welcome to our Community. Thanks for the help @WendyB. Smiley Happy

 

Sorry about what happened to your Surge. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

 

Please let me know if you need anything else! Woman Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

Best Answer
2 REPLIES 2

‎02-20-2018 14:24

‎02-20-2018 14:24

Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎02-21-2018 12:26

In response to WendyB

‎02-21-2018 12:26

I've noticed you are new around @Mrsjcollins, so let me give you a warm welcome to our Community. Thanks for the help @WendyB. Smiley Happy

 

Sorry about what happened to your Surge. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

 

Please let me know if you need anything else! Woman Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer