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Surge screen won't swipe

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‎12-17-2021 03:52 - last edited on ‎12-18-2021 02:22 by Fitbit Moderator

‎12-17-2021 03:52 - last edited on ‎12-18-2021 02:22 by Fitbit Moderator

Hello my surge will not swipe and has a blue light on all the time.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎12-17-2021 06:49

‎12-17-2021 06:49

Hello @garyleonard6773 and welcome to the Community forum.  Try to restart your Surge.  Surge manual  page 29.  If this doesn't work, your Surge just might be at the end of its life.  Fitbit put it on its Legacy Device list in 2020.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎12-17-2021 11:23

In response to LZeeW

‎12-17-2021 11:23

Thank you for response. I have had watch for 7 years fitbit have given 35%
discount for new version.
Best Answer

‎01-01-2022 21:04

In response to garyleonard6773

‎01-01-2022 21:04

I have had my surge and the same amount of years. All of a sudden in the last week, mine will not swipe also. Haven’t done anything differently, and everything still works. 

May I please ask which new version did you purchase? And how to receive a discount? 

thank you 

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0 Votes

‎01-02-2022 06:16

In response to Edamamme

‎01-02-2022 06:16

Hello I had to contact fit bit help line to get a 35% discount. They told
me my watch was no longer in date or working. I have purchased a fitbit 2.
Good luck with yours Gary
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