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Surge steps missing

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‎05-12-2016 17:57

‎05-12-2016 17:57

There's breen intermittent issues with my Surge not recording or reading back steps to my iOS app. For example, I know that I hit over 15K steps yesterday but today the app is saying that I only did 5K steps. Anyone else experience this issue?
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‎05-13-2016 03:45

‎05-13-2016 03:45

Mine did the same thing yesterday! i have no idea what happened. 

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‎05-21-2016 11:13 - last edited on ‎11-19-2025 09:12 by Fitbit Moderator

‎05-21-2016 11:13 - last edited on ‎11-19-2025 09:12 by Fitbit Moderator

A warm welcome to our new friends @WranglerFanatic @Gillian21222! Hope you're doing great! Man HappyWhy don't you try restarting your tracker by following these steps and then make sure you follow the process provided in here.

Let me know how it goes! Smiley Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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