Surge strap bubbled

[Dmwhite1977]

Hi can anyone advise, 

I have gone to dig out my surge after a period of not wearing it. The strap has the cursed strap bubble 😢 help .. 

[YojanaFitbit · Accepted solution]

Nice to see that you're digging into the Forums @Dmwhite1977, let me give you a warm welcome to our Community. 

I think that it's best if you check with our support team the options you have about your Surge band. I've requested already a case on your behalf. You should soon receive an email from customer support to the email you used to register with the Community Forums.

Please keep me posted! 

[SimonMoss]

My strap has bubbled again. 

I cant contact fitbit as I'm not on twitter and that is now your default setting. 

I'm on holiday in the USA and have to use my phone for tracking. 

[YojanaFitbit]

How you doing my friend @SimonMoss? Welcome to the Forums, I hope you've had a happy holiday! 

Sorry about what happened to your band. Thanks for always using the different sources that Fitbit has to get in touch with the team, next time you can request a case here too. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our support team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

Please let me know if you need anything else! 

[SimonMoss]

Thanks
They were very professional and courteous but unable to help.
I'm going to try another brand.
Thanks
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[YojanaFitbit]

Hi @SimonMoss, thanks for kind words. Sorry to hear that you are thinking on going to a different direction. If you need anything else, I'll be more than glad to help you out. 

I dont' know if you're familiar with our Discussions board, there is a really good chance for you to like it. In case that you haven't do so, check it out! You might be interested in these topics: Marathon Training or How do you break out of your sedentary lifestyle?

Keep stepping around in the Forums! 

[PaulofLutonAC]

Seeing this I think I have the same. The Strap has bubbled so that it shows like a funnel at the top and bottom of the screen.  More than that the strap broke completely at the top of the screen. Well it tore and then popped off. I have super glued it back on at the moment but this looks like a know issue?

[YojanaFitbit]

Thanks for taking a break from stepping @PaulofLutonAC, welcome. 

You did a great job with the band but for this type of issue I think that it's best to check your information with support, I've requested a ticket on your behalf. You should soon receive an email from customer support at the email you used to register with the Community Forums.

Please keep me posted!