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Surge strap

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‎10-30-2016 14:51

‎10-30-2016 14:51

Hi! My surge strap has broken into two. How can I get it fixed?
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‎10-31-2016 01:12

‎10-31-2016 01:12

The Surge straps are not normally fixable. Are you still covered by warranty (see www.fitbit.com/returns for details)? If so you could contact customer support to see if they will offer a replacement Surge:

 

contact.fitbit.com

 

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‎12-03-2016 04:55

In response to SteveH

‎12-03-2016 04:55

@HSA A warm welcome to our Fitbit Community! So sorry to hear that your Surge's wristband got broken and separated. I would like to follow up and would like to know if you contacted our Support team as advised my friend @SteveH. Since they are able to review your case and provide a solution.

 

Looking forward to your response my friend! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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