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Surge strap

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‎06-28-2018 14:40

‎06-28-2018 14:40

I got my Surge last year as father's gift. The watchband starts cracking. How do I get replacement or have it fix?

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2 REPLIES 2

‎06-28-2018 23:37

‎06-28-2018 23:37

The Surge wasn't designed to have a replaceable band so you can't get replacements from fitbit. However, if you are still within warranty you might be eligible for a replacement Surge. The warranty runs for 12 months, or 24 months if you are in Europe. If you are in cover then you can contact customer support via: contact.fitbit.com

 

If you are no longer in warranty then you may want to check out the likes of eBay or Amazon as replacement straps are available there. However, they do require some DIY skills (YouTube guides are available).

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‎06-29-2018 08:23

In response to SteveH

‎06-29-2018 08:23

Thanks for stopping by @Fit415! Welcome to the Forums! Thanks for sharing this information @SteveH.Smiley Happy

 

Thanks for posting your inquiry here. I'd recommend wait until you get the information from our team, as I've requested them to create a case on your behalf. You should soon receive an email from customer support at the email you used to register with the Community forums.

 

I'll around in case that you need anything else! Woman Happy

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