help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge touchscreen not working.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-23-2017 17:51

‎08-23-2017 17:51

Has anyone else experienced the surge not working and looking like there is moisture underneath the screen. I have never got it wet only from sweat around my wrist.

Best Answer
3 REPLIES 3

‎08-23-2017 20:46

‎08-23-2017 20:46

Welcome to the forums!

 

I would put it in Rice for a day or so to clear out any moisture

 

Then do  a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎08-24-2017 02:37

‎08-24-2017 02:37

@LesJ72. If there is condensation under the screen the uncooked rice will most likely remove it. However. The condensation will always return as it is an indication of a bad seal. In this respect the Surge is not repairable. If the Surge band is in bad shape (bubbling around the watch face) it may be the culprit. The band can be replaced with an aftermarket one (from Amazon). If your Surge is still under warranty then please call Customer Service. They may replace it. Good luck.

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
Best Answer

‎08-24-2017 07:45

In response to WendyB

‎08-24-2017 07:45

I have tried putting it in rice and it hasn't worked.

Les Johnson
Best Answer