Surge will no longer sync

[hfdarson1]

I'm wondering that my surge no longer will sync is because Fitbit no longer sales the Surge. Is this happening to make be buy a new device.

[SteveH]

Syncing problems can happen from time to time for no apparent reason.

I would try restarting your phone and then restarting your fitbit using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

http://help.fitbit.com/articles/en_US/Help_article/1866

[hfdarson1]

I finally got the phone and fitbit to blue-tooth together. However it has not synced since August 27 and now the date and time are wrong.

I have tried your suggestions several times still with no luck. My phone is a Samsung Note 4 and it did a update if I remember correctly on August 26. Could there be a situation with fitbit no seeing the new version on the phone?

[harrypotter2]

Try deleting app and reinstall it mine worked

[hfdarson1]

I have re-started the fitbit at least a dozen times, I have uninstalled and reinstalled the app at least a dozen times with no luck. Wondering if it has something to do with the Samsung Note 4 updating?

[SteveH]

It could be. It may be best to contact customer support to see if they can see what's happening from the server side:

contact.fitbit.com