Surge will not sync and battery not keeping a charge.

[Otooley]

I purchased my Surge earlier this year and loved it up and till now. I did not take it away with me on holiday so shut it down on the screen. When i returned Saturday 20th Aug I charged it back up. On the Sunday it would not sync unless I rebooted the Surge. That evening I had to charge again as battery was low. Again Monday and Tuesday had to reboot to sync and had to charge again on both days!!

Today( Wednesday 24th) by 12.30pm the battery is dead. I checked on the forums over the weekend i did what was suggested. Have switched  bluetooth off and then back on, backlight is off,no alarms set, have made sure all ok with connection etc and iphone next to surge when trying to sync.

So frustrating as a it was great before, was able to sync when i was out and about and did not have to charge the frequently.

Back on charge as i type.

 I do exercise daily and now unable to check on my activity regularly.

Hope someone can help 🙂

Well i charged it back up this afternoon, put on my wrist and at 5.30pm it started vibrating, buzzing but already reached my step goal. 50 minutes later its still vibrating. No doubt this will run the battery down!!! Its not the alarm!! have tried to shut it down and tried rebooting still vibrating!!!

with a reciept will i be able to return to store which i brought it from?

[Otooley]

well half hour passed by and still vibrating, have checked alarm and not set, restarted and stll vibrates!!!! well off to mt circuit class without Fitbit surge. no doubt wqhen i return the battery will be dead.

[WendyB]

Please Contact Support
http://help.fitbit.com/?cu=1

Advise them off all the steps you have already been though.

[Otooley]

Contacted support and have been very helpful. They are sending me a replacement and all going well should recieve it tomorrow. fingers crossed that i wont get a problem with this one.

Thanks

[MariamV]

@WendyB great suggestion! @Otooley I'm happy to hear that our Support Team is sending you a replacement. I'm sure this replacement will work perfect for you! 

I will keep my fingers crossed too! 

[LiaLees]

I'm glad they are sending you a replacement. I am having the same problems with my Surge (mine is already a replacement) and when I contacted support they had me clean it and troubleshoot with them. It still has not fixed the problem but they don't seem to want to help me. I will be contacting them again this week but I am losing my love for fitbit very quickly! I hope that your replacement is a good one!