Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Great to see you around @MrMcYargle. If you are having problems with your Surge's display, I recommend following @MeylinP's instructions in the How do I restart my Fitbit Surge? post.
I hope this helps, let me know the outcome. 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey there @MrMcYargle! Welcome to the Forums. If you already tried @AlejandraFitbit's suggestion and you still have have doubts about how should be the display of your Surge, take a look of the video of the official website or any of the related videos of Fitbit Surge. How laggy is it? Does it get stuck in any screen? I would suggest to contact Customer Support, if you think that there is something wrong with the screen!
Keep me posted on the resolution!
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @MrMcYargle! Thanks for replying. I though that your issues was resolved, but I'm reading your last post and I would like to confirm with you the restart process. Please try to restart it at least 3 times in a row, then force sync your Fitbit Surge; to see if this helps.
I'll be waiting for your response! 
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