Text Message Notifications Issue

[sarahsmile]

I have fitbit surge, and I love it!!! i just have two problems. my phone is a samsung galaxy s6 edge and no matter which app i use the message+ or just the stock message app all i get is a notification saying mew message i cant read what has been sent to me. i can see who sent it but thats it. the other problem is once i actually read the message on my phone the notification doesn't go away i have to actually shut down the watch for it to clear.

so recap of problems with fitbit surge 

1. cant view actual message

2. cant clear notification after i have read the message on phone

[Julia_G]

Hi, @sarahsmile , I love my Surge too!  If you are not seeing the content of your text messages, you might find the solution in tthis thread .  Let us know if this helps.

[AlvaroFitbit · Accepted solution]

@sarahsmile Welcome to our community! You can check the settings as explained in the thread @Julia_G shared. You can also try restarting your tracker and disabling and re-enabling call and text notifications on your Surge.

Keep me posted!

[gschlact]

With this week's update of the Verizon Message+ app on Android (Moto X 2014), my Fitbit Surge once again started properly displaying the message text.  It worked originally in early January 2016 but then broke and only displayed the phone number but with missing / without message text.  It is now working as expected once again!!

gschlact 

[AlvaroFitbit]

@gschlact Great to hear that you are now receiving call notifications. Also thank you for sharing this information as I am sure it can help other members in the same situation!

Hope to see you around!

[ksmith7042]

When trying that thread I receive the message "ACCESS DENIED"

[Julia_G]

Hi, @ksmith7042 , that’s because it is a very old post and it is likely that the thread is now closed or moved.

If you would like to post what your current issue is (giving as much detail as possible, including which Fitbit and which phone yu are using) I am sure someone can give you some much more up to date help.