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I'm afraid that's just how warranties work. You get support for a limited time, not support for life, and the time is made clear in the terms and conditions at www.fitbit.com/returns
I understand that you are angry and it's a shame that you will no longer be using fitbit. I wish you luck in finding an alternative that works better for you.
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Hello there @Limey_0533! Welcome to the Community.
Judging by the change on your thread's title and post I believe that your situation has been resolved. That's great to know. If you have the time, be sure to check one of our Discussion boards. There, you can talk about a lot of different topics with other users.
Hope to see you around!
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