Time Zone won't change

[ELF48]

Hi, I am having a problem changing the time on my surge.  I have tried all the usual solutions suggested on this forum - nothing is working.  The app advanced settings won't change from my home time zone to the time zone of the country I am now in - it switches over but as soon as I return to the dashboard to sync it defaults back to my home time zone.  Help!

Moderator edit: Format.

[YojanaFitbit]

Thanks for stopping by guys @ELF48, welcome! Hum! That's strange. Have you tried the suggestions in this post. I would like to know which country and Time Zone you're in and which is your home Time Zone too. We need to fix this! 

I'll be around!  

[ELF48]

Hi there, thanks for your reply. Yep I had tried all the options on the links you sent with no luck. My home time zone is Sydney which is what I can't change the app time zone from. I am currently in Singapore which is 3 hours behind Sydney.

Look forward to hearing from you.
Emma

Sent from my iPhone

[Sc47]

Hi!

I'm having the same problem with not being able to change the time zone in my Fitbit app. The time zone in advanced settings is set to London where I was recently ( I am currently in Canada where I am based). Consequently, my Surge time is 7 hours out. Every time I try to change the time zone in advanced settings either manually or by turning Set Automatically off and on again, it switches back to London either immediately or when I return to the dashboard. I've tried everything - all the suggested time zone work arounds, rebooting my phone, logging out of the app and closing it, removing my Surge and reinstalling it and even erasing the app and reinstalling it. I've had problems before syncing the time zone but that was solved by the usual tricks. This seems to be a software problem manifesting in the advancing settings area. Can you help?? It's a pain having a watch which doesn't read the correct time! Thanks.

[Pelekas]

I suggest you got to your personal settings. Delete reference to your home city, just leave it blank, change the time zone and you should be OK. I have spent over a week trying to come to terms with a watch that told the wrong time having travelled from Switzerland to Ireland. No help from Fitbit so I went to the blog and there I found the solution from someone far brighter than me. It is a shame that Fitbit can't get their act together.

[ELF48]

Hi Pelekas,

Thank you so much for replying.... I am still struggling. In my account settings the only places I can find that offer me an option of editing locality are under Advanced Settings - please tell me if I should be looking elsewhere. First there is time zone, which if I set to automatic flicks from Sydney to Singapore and then flicks back to Sydney and if I manually set it to Singapore reverts to Sydney whenever I navigate away from that page (say to dashboard to try and sync). The other place is Country which doesn't have an option of nothing - you have to select something -and this is stuck on the United Kingdom - any other country again just flicks back to the UK after a second or two. I've tried removing the surge and then re- adding it and nothing changes. Beginning to think I just have to live with this which is really annoying - don't want to force a time change that then proves equally hard to undo when I return to Sydney in 8 days. Not impressed. Best wishes, ELF48

Sent from my iPhone

[Sc47]

Thanks! I'll give that a try.

Sent from my iPhone

[YojanaFitbit]

Thanks for taking a break from stepping @ELF48, @Sc47 and @Pelekas! If you're having issues changing your Time Zone, as @Pelekas mentioned you can go to your Fitbit.com Dashboard on your computer or on your phone browser, click on Settings > Personal Info > Country (select country) > City (leave it in black) > Submit. 

Apparently, this is a bug in the Account, Fitbit is aware of the issue and is working on a solution. 

Let me know how this works for you!  

[Pelekas]

Thank you, Yojana. This is clearly an issue for many users who are travellers, thus, I'd hope you get to fix the bug without delay as it does not reflect well on your products.

Simon C

Moderator edit: Removed personal information.

[iyersn]

This is working fine since a few minutes ago, you can now change the time zone. I was facing the same problem till about 10 minutes back.

[YojanaFitbit]

Thanks for popping by the forums @Pelekas and @iyersn! I really appreciate you sharing this info. I'll be checking this information with other users to see if the issue was resolved. 

@Pelekas Please try to do it again to see if you have the option to change it now.

I hope to see you around soon! 

[Sc47]

Worked for me. Thanks!!

Sent from my iPhone

[SunsetRunner]

This is the only solution/work around that I found works. I've tried all other suggestions on this board but deleting home city does the trick. Hopefully a bug fix coming soon

[Sc47]

Hi Guys,

Thanks for the advice. Deleting the home city worked for me too.

Sent from my iPhone

[iyersn]

The basic option to change to the time zone worked. Don't think we need to experiment.

Sent from my iPhone

[YojanaFitbit]

Thanks for staying aroud guys @Sc47 and @SunsetRunner! Good news, some users as @iyersn are reporting that you can change your Time Zone info with no hassle! 

Please try to do so and let me know! 

I'll be waiting for your comments!