Unable to end gps exercise

[ingelapling]

Two problems I cant turn off a  walk exercise (gps)...not on screen , not on select button   Surge is new since one day       Will turn off when battery is ended

before that I was unable to start a non gps exercise

[WendyB]

Does not sound like you are pushing the right button.

To stop it Push the lower right  button. Then the top to totally end it and go back a screen

The Manual is very helpful and can make you understand what your unit is capable of

http://help.fitbit.com/resource/manual_surge_en_US

[ingelapling]

It says "select" Button to make a temporary stop or the action button to end the exercise. None of them reacts

I

Skickat från min iPhone

[ingelapling]

I read the manual carefully. I tried to stop on the the lower right button. But no response whatsoever. I tried the upper right as well. The only way to end the exercise is to let it go on until the battery is out. If I then start the Surge I can use it as a clock and a recorder of data of steps, heartrate and so on but nothing else.

[YojanaFitbit]

Hello sweetie @ingelapling! Thanks for popping by the forums! I think that @WendyB's suggestion is a really good option to try, but if you already did so and it is not working; must likely your Fitbit Surge is stuck. Why don't you restart your Surge a couple of times and try those steps after that. 

Finally, as a last resort contact Customer Support, so they can further investigate. 

Keep me posted!