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Unable to sync Surge

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‎01-08-2017 12:53 - last edited on ‎01-19-2017 15:15 by Moderator Alum

‎01-08-2017 12:53 - last edited on ‎01-19-2017 15:15 by Moderator Alum

 

 

have not been able to sync since 2 jan when the firmware was updated I believe.

 

Tried everything I know of

 

Got a Surge, since March 16.

 

Very frustrating

 

Moderator edit: edited title for clarity

Best Answer
3 REPLIES 3

‎01-20-2017 05:20

‎01-20-2017 05:20

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Here are some helpful threads for syncing problems

https://community.fitbit.com/t5/Charge-HR/Having-trouble-syncing-here-s-how-to-fix-this/m-p/1301370/...

 

https://community.fitbit.com/t5/Flex/syncing-issue-with-my-Flex/m-p/1701255#M163030

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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‎02-03-2017 00:06

‎02-03-2017 00:06

Hi,

 

I'm in the exact same boat. Unable to sync since 22 January and bought in March 2016. Coincidence...?

 

Have you managed to fix your issue?

 

Julia

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‎02-06-2017 08:38 - edited ‎02-06-2017 08:39

In response to Jchappers

‎02-06-2017 08:38 - edited ‎02-06-2017 08:39

What a great day to step into the community @Jchappers! If you're still having syncing issues after the latest update of the Fitbit App too, please make make sure your phone is up today, force quite the Fitbit App, reboot your phone and follow this steps to make it connect again. 

 

Let me know if you need more help! Woman Very Happy 

 

 

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