Waiting on my replacement

[MrzDavis]

On or about the 6th or 8th of June 2021, I sent off my new Fitbit, because it wouldn't sync, kept unsyncing with Alexa and stopped tracking my sleep and heart rate and disconnecting with my phone. I called and told the customer service what is going on and they said send the defective one back and we will send you another one. I got an email on the 13th saying they got the Fitbit and needed all of my information, Name, address and phone number. I told the rep that I needed it back before July 1st, because I am going out of state and need it before than. She said I would but I haven't heard from them regarding the replacement. How do I get the replacement escalated to fast shipping or next day shipping?

[Odyssey13]

Hi @MrzDavis  the community forums are good for many things, including some help with a few issues, but you need to get with customer support.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options